Manager:- How many days are there in a year?

Man:- 365 days and some times 366

Manager:- how many hours make up a day?

Man:- 24 hours

Manager:- How long do you work in a day?

Man:- 8am to 4pm. i.e. 8 hours a day.

Manager:- So, what fraction of the day do you work in hours?

Man:- (He did some arithmetic and said 8/24 hours i.e. 1/3(one third)

Manager:- That is nice of you! What is one-third of 366 days?

Man:- 122 (1/3×366 = 122 in days)

Manager:- Do you come to work on weekends?

Man:- No sir

Manager:- How many days are there in a year that are weekends?

Man:- 52 Saturdays and 52 Sundays equals to 104 days

Manager:- Thanks for that. If you remove 104 days from 122 days, how many days do you now have?

Man:- 18 days.

Manager:- OK! I do give you 2 weeks sick leave every year. Now remove that14 days from the 18 days left. How many days do you have remaining?

Man:- 4 days

Manager:- Do you work on New Year day?

Man:- No sir!

Manager! :- Do you come to work on workers day?

Man:- No sir!

Manager:- So how many days are left?

Man:- 2 days sir!

Manager:- Do you come to work on the (National holiday )?

Man:- No sir!

Manager:- So how many days are left?

Man:- 1 day sir!

Manager:- Do you work on Christmas day?

Man:- No sir!

Manager:- So how many days are left?

Man:- None sir!

Manager:- So, what are you claiming?

Man:- I have understood, Sir. I did not realise that I was stealing Company money all these days.

Moral – NEVER GO TO HR FOR HELP!!!

HR = HIGH RISK

He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey.

He handed my friend a laminated card and said: ‘I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’ Taken aback, Harvey read the card.

It said: Wally’s Mission Statement: “To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.”

This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.’

My friend said jokingly, ‘No, I’d prefer a soft drink.’

Wally smiled and said, ‘No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.’

Almost stuttering, Harvey said, ‘I’ll take a Diet Coke.’

Handing him his drink, Wally said, ‘If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.’

As they were pulling away, Wally handed my friend another laminated card, ‘These are the stations I get, if you’d like to listen to the radio.’

And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.

Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.

‘Tell me, Wally,’ my amazed friend asked the driver, ‘have you always served customers like this?’

Wally smiled into the rear view mirror. ‘No, not always. In fact, it’s only been in the last two years.

My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard a personal growth expert, on the radio one day. He had just written a book called “You’ll See It When You Believe It.” He said that “if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, ‘Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.”

‘That hit me right between the eyes,’ said Wally. ‘The expert was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’

‘I take it that has paid off for you,’ Harvey said.

‘It sure has,’ Wally replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.’

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting.

Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.

How about us?

A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up.

Ducks Quack, Eagles Soar

So I asked, “Why did you just do that? This guy almost ruined your car and sent us to the hospital!”

This is when my taxi driver taught me what I now call, “The Law of the Garbage Truck.”

He explained that many people are like garbage trucks. They run around full of garbage, full of frustration, full of anger and full of disappointment. As their garbage piles up, they need a place to dump it and sometimes they’ll dump it on you.

Don’t take it personally. Just smile, wave, wish them well and move on. Don’t take their garbage and spread it to other people at work, at home, or on the streets.

The bottom line is that successful people do not let garbage trucks take over their day.

The black man replied… “When I was born I was black, when I grew up I was black, when I’m sick I’m black, when I go in the sun I’m black, when I’m cold I’m black, and when I die I’m black.

But you sir…

When you were born you were pink, when you’re sick you’re green, when you stay in the sun you’re red, when you’re cold you turn blue and when you die you turn purple.”

“And yet you have the nerve to call me coloured!!!!”

As his car passed, no children appeared. Instead a brick smashed into the Jag’s side door! He slammed on the brakes and drove the Jag back to the spot where the brick had been thrown.

The angry driver then jumped out of the car, grabbed the nearest kid and pushed him up against a parked car shouting, “What was that all about and who are you? Just what the heck are you doing? That’s a new car and that brick you threw is going to cost me a lot of money. Why did you do it?”

The young boy was apologetic. “Please mister. . . . please, I’m sorry.

I didn’t know what else to do. I threw the brick because no one else would stop” With tears dripping down his face and off his chin, the youth pointed to a spot just around a parked car. “It’s my brother. He rolled off the curb and fell out of his wheelchair and I can’t lift him up.”

Now sobbing, the boy asked the stunned executive “Would you please help me get him back into his wheelchair? He’s hurt and he’s too heavy for me.”

Moved beyond words, the driver tried to swallow the lump in his throat. He lifted the handicapped boy back into the wheelchair, then took out his handkerchief and wiped at the fresh scrapes and cuts. Too shook up for words, the man simply watched the boy push his wheelchair-bound brother down the sidewalk toward home. It was a long, slow walk back to the Jaguar.

The damage was very noticeable but the driver never repaired the dented side door. There are many lessons in this story; but he kept the dent to remind him of this message:

Don’t go through life so fast that someone has to throw a brick at you to get your attention. Everyday we are reminded of the ‘whispers’ of our experiences around us. When our Creator has blessed us with ’sight’; then why do we continue life blindly. Sometimes when we don’t take the time to take heed, A ‘brick’ is thrown at us ; so that we may take lessons therefrom.

Listen to the ‘whisper’… or wait for the ‘brick’…

aadatan tum ne kar diye vaade
aadatan hum ne aetbaar kiyaa

terii raahon mein baarahaa ruk kar
hum ne apanaa hii intezaar kiyaa

ab naa maaNge.nge zindagii yaa rab
ye gunaah ham ne ek baar kiyaa

The overwhelming notion of your presence?
The warmth in your voice?
Is it the laughs
The smiles
The touch
The care
Or is it the pain
I embrace every moment
The suffering
The tears
The tossing and turning
The dubiety
What is love ?
Is it to forget everything and  hold you forever
Or is it to save you from the wrongs of this world?
Is it just me ?
Or is  this what love truly is ?
The unspoken bond, the unsaid promises
Forsaken commitments
Blinded hopes
Fighting destiny
Then pain all over again .
Numb breathing
Silent reconciliations
Stabbing emotions
In silence I seek the truth
For How I refuse to see beyond this and never wish to
If this truly is love  then I really cant stop
Loving You

It’s human nature to avoid unpleasant experiences like customer complaints. Nobody likes bad news. But uncovering customer complaints and satisfying them can give you a powerful competitive advantage.

WHY YOU WANT TO HEAR CUSTOMER COMPLAINTS

Dissatisfied customers or clients can do one of 4 things:
1. Remain silent.
2. Complain to a legal or public agency.
3. Complain to friends and anybody else who will listen.
4. Complain to you.

Which choice would you like them to make? The best choice may surprise you.

You certainly don’t want them to complain to a legal or public agency. And you definitely don’t want them to complain to their friends and associates. Imagine how much business that can cost you.

Remaining silent may seem like the best choice. But it’s not, for 2 reasons. First, because it really won’t happen. It’s human nature for people to talk about their experiences — especially experiences involving emotions like those generated by an unsatisfactory business transaction. The other reason you don’t want a dissatisfied customer to remain silent is because it deprives you of the chance to correct the problem and save your relationship with your customer.

The best choice is to have your unhappy customer complain to you.

COMPLAINING CUSTOMERS ARE DOING YOU A FAVOUR

Customers or clients who take the time and trouble to complain to you are doing you a favour. They’re helping you grow your business. They’re giving you the opportunity to resolve their problem and keep them as a customer. They’re also alerting you to a problem that may be costing you business from other prospects and customers without your knowledge.

This applies to every business including independent distributors for MLM or network marketing companies. If the problem is in your area of responsibility you can correct it. If the problem is with your company’s product or system you can advise them and ask them to correct it. You can also reduce the impact of a company problem on your operation by telling your distributors about it and letting them know the company is taking corrective action.

ENCOURAGE CUSTOMER COMPLAINTS

The Coca Cola Company discovered their New Coke marketing disaster quickly because they print a toll-free consumer information telephone number on all their product packages. The sudden deluge of complaint calls alerted them immediately to the extent of the problem and enabled them to respond fast to minimize the damage. I wonder how long it would have taken them to discover the problem if they didn’t provide that telephone number and encourage complaints?

A free-phone consumer information line is one way to encourage customer complaints and feedback. Here are 3 others especially suited to small businesses on a limited budget.

Develop a customer satisfaction and comments form. Include it with products you ship or with correspondence to customers and clients if you don’t ship products.

Send a follow up postcard to customers a week or 10 days after completing a transaction and ask if everything is OK. You can do this by email or telephone if it’s appropriate.

Create a separate page at your website for customer comments and complaints. Publicize the address on your home page and on all communications with your customers.

Your customers and clients know your strengths and weaknesses better than you. Get them to identify your weaknesses and tell you what they are so you can correct them. It may be uncomfortable or ego deflating to hear about your weaknesses. But you’ll soon forget that when you take corrective action and see the positive impact it has on your bottom line.

- By: Bob Leduc

After the new line had been switched on successfully, and the formalities completed, the guests relaxed in small groups to chat and enjoy the buffet. In a quiet corner stood three men discussing trucks and transport and distribution, since one was the present distribution manager, and the other two were past holders of the post, having retired many years ago. The three men represented three generations of company distribution management, spanning over sixty years.

The present distribution manager confessed that his job was becoming more stressful because company policy required long deliveries be made on Monday and Tuesday, short deliveries on Fridays, and all other deliveries mid-week.

“It’s so difficult to schedule things efficiently – heaven knows what we’ll do with these new bottles and the tight demands of the supermarkets…”

The other two men nodded in agreement.

“It was the same in my day,” sympathised the present manager’s predecessor, “It always seemed strange to me that trucks returning early on Mondays and Tuesdays couldn’t be used for little local runs, because the local deliveries had to be left until Friday…”

The third man nodded, and was thinking hard, struggling to recall the policy’s roots many years ago when he’d have been a junior in the despatch department. After a pause, the third man smiled and then ventured a suggestion.

“I think I remember now,” he said, “It was the horses… During the Second World War fuel rationing was introduced. So we mothballed the trucks and went back to using the horses. On Mondays the horses were well-rested after the weekend – hence the long deliveries. By Friday the horses would be so tired, they could only handle the short local drops…”

Soon after the opening of the new bottling line the company changed its delivery policy.
- Author Unknown

One early morning, the woman saw from her window a young man dressed in working clothes walking on the heath about a hundred yards away. He was carrying a spade and a small case and he disappeared from view behind a copse of trees.

The woman thought no more about it but around the same time the next day she saw the man again, carrying his spade and a small case, and again he disappeared behind the copse.

The woman mentioned this to her husband who said he was probably a farmer or gamekeeper setting traps, or performing some other country practice that would be perfectly normal, and so not to worry.

However, after several more sightings of the young man with the spade over the next two weeks, the woman persuaded her husband to take a stroll – early, before the man tended to arrive – to the copse of trees to investigate what he was doing.

There they found a surprisingly long and deep trench, rough and uneven at one end, becoming much neater and tidier towards the other end.

“How strange,” the old lady said, “Why dig a trench here… and in such difficult rocky ground?” and her husband agreed.

Just then the young man appeared earlier than his usual time.

“You’re early,” said the old woman, making light of their obvious curiosity, “We wondered what you were doing and we also wondered what was in the case.”

“I’m digging a trench,” said the man who continued, realizing a bigger explanation was appropriate. “I’m actually learning how to dig a good trench because the job I’m being interviewed for later today says that experience is essential, so I’m getting the experience. And the case…it’s got my lunch in it.”

He got the job.

Following a poor first-half year performance the board of Company X tasked a senior manager to investigate what was happening on the factory floor, since the directors believed poor productivity was at the root of the problem. While walking around the plant, the investigating manager came upon a large warehouse area where a man stood next to a pillar. The manager introduced himself as the person investigating performance on the factory floor, appointed by the board, and then asked the man by the pillar what he was doing. “It’s my job,” replied the man, “I was told to stand by this pillar.”

The investigator thanked the man for his cooperation and encouraged him to keep up the good work. The investigator next walked into a large packing area, where he saw another man standing next to a pillar. The investigator again introduced himself and asked the man what he was doing. “I’ve been told to stand by this pillar, so that’s what I do.” said the man.

Two weeks later the investigator completed his report and duly presented his findings to the board, who held a brief meeting to decide remedial action. The board called the investigator back into the room, thanked him for his work, and then instructed him to sack one of the men he’d found standing by pillars, since obviously this was a duplication of effort.

A new hotel employee was asked to clean the elevators and report back to the supervisor when the task was completed. When the employee failed to appear at the end of the day the supervisor assumed that like many others he had simply not liked the job and left.

However, after four days the supervisor bumped into the new employee. He was cleaning in one of the elevators. “You surely haven’t been cleaning these elevators for four days, have you?” asked the supervisor, accusingly. “Yes sir,” said the employee, “This is a big job and I’ve not finished yet – do you realise there are over forty of them, two on each floor, and sometimes they are not even there..”

While they were busy going to their fashion shows and their bridge parties, she was home with him. They’d play in the backyard together, go on bike rides, have long talks. She was the best football player on the whole block. At least that was what the other guys said. They really thought she was special. You know, they wished their moms were more like that.

Then one day Jamey was called home from school. There was a big white ambulance in the driveway. When Jamey walked in the front door his dad was talking to the doctor, and Jamey was scared.

They said he could only talk to his mom for a minute, and when he tiptoed into the bedroom and saw her lying on the bed she smiled and whispered, “Hi, Big J.” That’s what she always called him even though he wasn’t very big. She said he always had a big heart.

She said, “Jamey, I’m going away and I won’t be coming back. I’m dying.”

Big tears came into Jamey’s eyes and he said, “Mom, you just can’t die.”

And she said, “It’s okay Babe, there’s no regrets. I’ve been with you more in eleven years than most moms are with their boys in their whole lifetime.”

He said, “I know mom, but you can’t die, you can’t.”

And she said, “Jamey, there’s a secret, and I never want you to forget it. –Families are forever, and even though you won’t see me, I’ll still be there watching over you, and waiting for you.”

And he said, “But Mom, if I can’t see you, well then, how will I know you’re there?”

And she thought a minute and then she smiled and answered, “I’ll build you a rainbow way up high above, send down a sunbeam plumb full of love, sprinkle down raindrops, teardrops of joy. I’ll be as happy as springtime watching over my boy.”

She kissed him, closed her eyes, and she was gone. As Jamey and his dad stood in the driveway watching the ambulance drive away, his dad broke down and started to cry. And they hugged each other real tight and Jamey felt his teardrop’s on his own cheeks and cried too.

And then he remembered the secret–and he looked up and sure enough, there it was, right over their house–a big rainbow, just like she said!

And he said, “Dad, dad, it’s all right, Families are forever!!”

Unmindful of the consequence, the soldier went and an hour later returned, mortally wounded, carrying his dead friend.

The officer was furious; “I told you he was dead. Now I’ve lost both of you. Tell me, was it worth going out there to bring in a corpse”

The dying man replied, “Oh, it was sir. When I got to him he was still alive. And he said to me, ‘Jack, I was sure you would come.’”

Friendship has no fear. It expresses itself in sacrifice. Humanity survives purely because of love for each other.